They came to my house to replace a blown transformer in my furnace/A/C. They just placed the new transforner on top of the old one and left it like that whicj i thought was a little sloppy, but the A/C worked then. When it came time to turn the furnace on it did not work. Before i called them back out to work on it again i thought i would look at the wiring schematic in the furnace and make sure it was wired up right since that is what i used to do for a living. I noticed that thier technician had not wired up the wires from the thermostat to the furnace portion correctly. I moved one wire over to where it was supposed to be and then it worked fine. I emailed the company to let them know of the mistake that had been made and he simply told me to take my business elswhere next time and pay someone twice as much as what he charged. He did not apologize for doing a poor job or nothing. Believe me next time i will go somewhere else and pay someone twice as much to have it done correctly.