i.eUsually Ken's is prompt and quick. Yesterday we called to get a washer fixed, we are told it will be next week till parts come in. So we went to washer/ refrigeration and picked up the parts the boy on the phone at Ken's said was not there. He laughed and told me off said he didn't care basically. I said you lied his exact words " So what lol what are you going to do " Now I have used them for years but I can guarantee you one thing that smart little boy who answered that phone will never get my business again ! Ken you need to fire your son in law.., A local favorite, or highly recommended because