I purchased 2 new iphones and the protection plan that my sales rep said was THE BEST ONE. My rep said that the tech-protect plan would allow replacement of my phone immediately at any Verizon re-seller for any reason (even if it fell in the toilet). It sounded perfect. Until 16 months later when my daughter's phone broke, and upon calling my rep at the Berwyn Verizon store I was told that Verizon decided not to continue with this policy and you could no longer walk in and get a new phone. To make things worse, even the manager at this location wouldn't do anything to fix this. He blamed in on the changes with the company that offered the protection plan. The tech-protect plan was cancelled on March 1, with no notice to customers, and all the manager said was "sorry"? He actually tried to defend Verizon. Really? After I've been paying $11/mo for 16 months? Don't take your chances getting a phone here!