Not very personable. Was surprised that the staff did not have a better way of dealing with those grieving. Would recommend you look into other funeral homes. Because the death happened out of state we bought an urn there (cheaper and they were so kind & had a diverse selextion of urns) Bibber Memorial commented negatively on the urn in front of family (immediate family). Not impressed & wish we had not brought our "business" here.Also, very little and poor parking and they seem disinterested in you if you are not purchasing "the works" from them. Do not offer to help with much but will charge you to put it int he newspapers (which you can do yourself for cheaper) Just thought I could help someone else down the road.Our family has lived in town for a long time & were surprised that this is the treatment people receive.