The #1 most important thing to know about Serenity Steps is that is a PEER SUPPORT CENTER. It is NOT a professional mental health center. Most of the time, It is run by sensitive and supportive staff. All staff member have or have had emotional issues of their own--in the best case scenario, this allows them to be able to relate to the members. And the members can relate to the staff. It's all about mutual peer support. Staff members must really be dedicated and BELIEVE in peer support. It's not the type of job where only a paycheck matters--people matter. If a staff member doesn't whole-heartedly believe in peer support--they shouldn't be working their. I've seen good staff workers who really try to learn as much as they can about the "concept of peer support" and who actually go above and beyond the call of duty to help provide peer support, and I've seen staff workers who obviously only care about making it through the day doing a little as possible--just working for the paycheck.