We get our prescriptions in Berlin all the time .Everyone is usually always nice and courteous .Tonight we went in my husband gave her his first and last name and birth date twice .She has a look on her face like we were bothering her and then my husband spells his last name and she mumbles with an agitated smirk that's what I ask you !! I couldn't believe it !! I asked if she said that because I really though I was hearing things !! Sure enough she said it again and then continued to argue with me! Say smart remarks back to me! She acted like the job was a bother to her! My husband said this is the second time she has been rude to him .This young girl has serious issues ...And what if she had ask him and didn't hear her because all she did was mumble (which I was standing there and she didn't) ,her attitude and rudeness were unacceptable ! you are dealing with senior citizens as well as sick people that may have a hearing problem or what ever!!