We are cancelling our membership after only 5 days. We had an hour-long appointment with a trainer. We arrived 5 minutes late. We had to ask the young man behind the desk several times about the appointment for which he responded he told her. She turned out to be the woman who was having a personal conversation for 10 mintues with another employee. She never introduced herself and when we apologized for being late she said "that wasn't her problem, everyone is" and that is a direct quote. She then proceeded to write down a work-out on a yellow paper. Being our first time at a gym, we didn't know how to use the equipment. When we told her that she said we had to make another appointment for that-apparently the personal trainer would be okay with your not knowing how to use equipment and possibly hurting yourself trying. We will be members for 10 days before we can "use" our membership. BIBA wants us to keep our money in the Lakes Region but with service like this - how?