I went to caseys to buy my boyfriend a pack of cigarettes and when I first went in, I was never given my receipt. I went to the car to call my boyfriend and he told me he had already bought some. I went RIGHT back in and the clerk told me she wouldn't give me my money back because there's no refund on tobacco although I had just purchased then seconds before. She wouldn't even let me talk to a manager. I will NEVER be back here again. EVER. worst customer service expirience I've ever recorded and WORST refund policy I've heard of. NOT TO MENTION there's no sign stating this refund policy ANYWHERE in the store.

I went to caseys to buy my boyfriend a pack of cigarettes and when I first went in, I was never given my receipt. I went to the car to call my boyfriend and he told me he had already bought some. I went RIGHT back in and the clerk told me she wouldn't give me my money back because there's no refund on tobacco although I had just purchased then seconds before. She wouldn't even let me talk to a manager. I will NEVER be back here again. EVER. worst customer service expirience I've ever recorded and WORST refund policy I've heard of. NOT TO MENTION there's no sign stating this refund policy ANYWHERE in the store.