DO NOT RECOMMEND PLATINUM FACTORY SERVICES out of Bellaire OH. Whirlpool needs to stop contracting with this company. They discriminated against me because Im a health care worker & have horrendous reviews from multiple people. This service company refused to come to my house because of where I work. They canceled on me one time and told me that I would need to take 2 weeks off of work prior to them providing service. When I called whirlpool again regarding my faulty stove they set up another service appointment with this company (which I have the confirmation). I took a vacation day from work and called them the day of service and they claimed that they never received the work order. Now they are saying that they refuse to come. Absolutely unacceptable. I would like them to pay me for the vacation day that I burned due to their discriminatory practices & I would like Whirlpool to think about who they contract service with as it reflects poorly on them as a company as well. I would leave a 0 rating if I could