I go to Amherst College and used the storage facility to store my stuff over summer break (in 2011) while I was back home in Colorado. The management I dealt with in the spring was terrible, but their prices were pretty good and they agreed to pick our stuff up and drop it off free of charge and we didnt have many other options so we went with them. About halfway through the summer, I get a letter saying there is new management and they dont have a truck so we are responsible for hauling our stuff back. My friends and I have tons of stuff in storage (like 8 beds, 9 fridges etc) and we dont have a truck or anything. So pretty mad, I called them up prepared to fight for my money. But, to my surprise, the NEW owners were AWESOME. The nicest guy (who had just bought the company with his wife) promised me he would pay for the uhaul rental and even promised to pay for a uhaul for each person who stored stuff in my group. The new management is great and I HIGHLY RECOMMEND storing with them.