I stopped going to this store because everytime I did I was met with the same vacant zombies behind the counter who didn't have the slightest clue. The last straw was when my daughter and I had to run over there to pick up some emergency gift wrapping supplies and were in a bit of a time crunch. I went to the counter and waited, but the clerk just stood there. I asked if she could help me and she said, "he just went out and will be right back." I asked if she meant another clerk or manager or something. NO...a customer forgot his money and left to get it and she was waiting for him to come back. I said..no no no...you don't even know if he is coming back. Stop that sale and help everyone else (by now there were 6 or so customers behind me). She had to get the manager to deal with it. Oh, and the guy who left to get his money, never did come back, at least while we were there, which was at least 15 minutes.