i.e., A lOrder placed 11/13/2014 with promise of installation by Christmas. Seems display granite in showroom is perfect but when viewing granite selected, it seemed to have many flaws and discolorations. We changed to another available granite which seemed to have many imperfections. However, we decided it would work as we were anxious to finish our bathrooms by Christmas. We informed our salesperson we were ready to install as the other remodel was waiting on the countertop. She assured us they would get to them by Christmas. Unfortunately, on Christmas Eve no installation was scheduled. We had Christmas with unfinished bathrooms and apologized to our many guests. We informed them of the poor service we received and they agree this business had plenty of time to install the countertops. A total of 41days waiting for install that never happened. In addition, our sales person upon our cancellation acted unsurprised and made us feel our business was "no loss to them". I just wish if they didn't want our money, they would have told us sooner so we could have had this job done by Christmas. ocal favorite, or highly recommended because