This company is the best. I had the misfortune of a company delivering heavy equipment into our brand new dental office and the dolly left a long black grease trail from the front door through the back of the office. I was devastated. Mr Snow came in with the correct chemical, and shampoo machine and made the carpet look new again. He came on time, was very polite, and assured me he would stay until the carpet was to my satisfaction. I highly recommend using Carolina Carpet for you home or business. R. Zimmer