i visited Europa salon and spa, given the name its obviously a European spa (right) i purchased kerastase and i forgot to ask if there was a product geared towards protein. so i called and i stated to the young lady "im African American and i need a mild but moisturizing protein treatment "does kerastase manufacture a product geared towards "protein" she then asked me "what, are you looking for afro sheen"i was thoroughly offended and asked to speak to a sup who never returned my calls and i had to keep calling there and when i got the chance to speak with casey she then advised me that the young lady "said she never asked me that" and that "they stand behind their staff" i then told her i spoke to her on a phone where conversations are recorded for quality purposes and she said that she would like to hear the tape b/c she doesn't believe me. now if this isn't the most ignorant group of individuals I've ever experienced, i don't know who is, how about apologizing for the experience