I was extremely impressed by the quick response to my call, arrived 1 hour later. The technician Jessy D. was awesome in knowledge, courtesy, speed of troubleshooting and repair. After all the minor repairs, he explained everything about the condition of my system, installed safety float switches on my overflow pans which were missing since new. He quickly found and repaired the shorted thermostat wires that was making the blower motor run 24/7. He waived the service fee since that's what they do for first time customers. They also warranty parts and labor. I am disabled and I was totally pleased with the entire experience, especially because the final cost was extremely fair. What impressed me the most was the honesty and genuine concern and common sense recommendations that Jessy gave me. When my system needs to be repaired or replaced, I will be doing business with them exclusively from now on!