I read three negative reviews which I believe to be false and misleading. I have 5 rescue dogs three are special needs. I have been taking my dogs to Penny's for years. Penny is licensed and has been established at this location for as long as I can remember. Penny is one of the very few groomers who will allow you to stay with your pet. If she or staff are rough with the dogs, she would not allow clients to stay and witness it. I always stay with my dogs. As far as cutting an animal nail too short that does happen on occasion because it has happened to me when I have trimmed my pet's nails. there are things you can put on the nail to stop the bleeding, painful yes however it is not a main artery and the animal will not bleed to death, If the rabbit was bleeding that badly the owner should have taken it to a vet to be taken care of and then filed charges with the state board instead of writing a nasty review. Wet dogs smell...get real!