Honest and reliable. No pressure but willing to help in decision making knowing that in the end, they may not purchase. Take time to explain differences in why pricing is low-high depending on quality and real vs. synthetic. If you can't find what you want, owner will make it for you or you can select something out of books and he will get it for you. They want you to be satisfied as there's no better advertisement than a satisfied customer. I would refer this business to anyone for anything.....purchase or repair and always knowing that at Lambert's they stand behind what they sell and what they repair. Great local business run by a hard working husband and wife team with plenty of family and friends to support them. One of Batavia's finest yet only been around for a short time. This goes to show you that persistence prevails and hard work does pay off.