Bartlett Small Engine has the worst customer service that I have ever experienced! They are rude, uncaring, inaccurate, make promises and then deny they did, don't care about anyone other than themselves. Unfortunately, Sears has outsourced all of the lawnmower service work to this Company and the first question they ask "is this a Sear's repair", which they immediately respond, "it will be awhile as we work on our own customers first". After 3 weeks of broken promises and no clear understanding when the repair would be completed, I picked up my mower without having them do the repair. I have lodged a complaint with Sears and hopefully others will do the same, so hopefully they will lose this business along with their "customer" business. I'll buy a cow for my yard work before I ever use this Company again. The only reason I gave them a 1 star rating is because it would not let me give a negative star rating.