I Purchased the floor model treadmill. The belt warped, but it was under warranty. I called the falls rd svc mgr4 times and he would not order the belt. I had to have the belt sent to my home and drive it up to falls rd. In order to get it back, I had to agree to help the driver because they were short of help. BOTTOM LINE NICE WHEN THEY SELL TO YOU, BAD WHEN IT COMES TO SERVICE. I WILL NEVER RECOMMEND THIS BUSINESS.