My sister also received a gift certificate since her spa appointment began 30 minutes late. Since she moved away from Austin, she gave the gift certificate to me. I called 4-5 times to try to schedule an appointment with Vickmay. I even visited the spa. Each time I was to told I would get a call back. I never got called back. Finally, I made one last frustrating attempt to call them and the receptionist allowed me to schedule an appointment. To my dismay, I was called the day before my appointment and told that I was not allowed to use my sister's gift certificate (for no reason) and that I would have to show an ID at my appointment. The whole thing was ridiculous. I told them to cancel my appointment and that we would never come back. Why give a gift certificate if you're not willing to honor it? I will never consider that spa again.