Joel is really easy to work with. He diagnoses and makes repairs fast. I have checked rates at other places and his is the best rate around. Joel didn't push a lot of repairs on me that I didn't need, which I loved. Generally, you go to any other place and they want to replace everything. In my opinion, other places just throw parts at your car until theu get it right. At Universal Auto he knows what he's doing... I won't go anywhere else!!!!