If I could review this place without giving it ANY stars I would. My first time ever going to Punch bowl social and it was THE WORST experience EVER!!!!!!!! I made a dinning reservation a week in advance, after the lady on the phone told me bowling was first come first serve. When i got there to set up for my party at 5:30pm i was told they didn't have a reservation for my party, then told me that the bowling area was all reserved earliest time they would possibly be open was 8:30pm, and all there tables were reserved as well. they offer to give my party booths because thats all they had left, i took three booth and set up, after having to deal with all of that manager Patrick Sproull told my fiance first drink was on him since it was his birthday party that they had ruin from the moment we walked in until we left. After setting up for the party a few of my guest had appetizers before our actually party was suppose to start, Alicia was our waiter and she was about the only person in that place that gave us AMAZING customer service! She knew about all what the manager and host had done to our party so she attended us in the best way that she could and her customer service was PERFECT!!!!!