They advertise 20% off on select bags. On weekends they pass out 20% off coupons so you can get a better deal. However, with no coupon, return 2 weeks later for an exchange and see the SAME handbag reduced even further. It's a numbers game with them. Watch out on their leather hobos, crescent shaped leathers. ZIPPER malfunctions. They pass it off as it has to be "broken in". Sure. Buyers be ware. Paying exhorbitant $$ for fabric purses with a touch of leather is ridiculous. It's their marketing of the COACH brand that sucks people in. Inspect the zippers carefully.Also, select bags are made specifically FOR THE OUTLET ONLY and are not the same quality as sold in their retail stores. But, if you like the brand, it's okay. This store is not really what one can describe as "user friendly."