First of all, a real person answered the phone and didn't give me a long speech before I could actually ask my question. Secondly, she knew what shoes I wanted, had what I wanted, knew the product, and set it aside for me without me asking. The result is that I am getting into the car to go there as soon as I finish this 5 star review. "Simple" is the answer to my experience in dealing with Life Uniform and Shoe Shop. Thank you, Jan Clark, Chef.