Can't trust these guys, after taking a test drive and agreeing on a price I made an appointment to purchase this vehicle, on the way to the appointment I got a phone call from Brandon, " I don't know how it happened, the Lincoln was sold this morning"! I was driving from over an hour away. Save yourself some time and money shop else where.

I felt that I was not treated respectfully. I received a call from a saleman telling me that he had found the truck that I was looking for. I told him that I would down right away. When I arrived,he was not there and did not respond to pages. NONE of the other salesmen stepped in to temporarily help me until he returned or could be found. I waited 15 minutes very frustrated and left. This is definitely POOR customer service. I will not do business with Bowen scarff of Auburn. I will go where customer service matters!

Be sure to have any car you are thinking of purchasing thoroughly tested by your own mechanic. My fault for not taking it to a mechanic to have it thoroughly tested, but I trusted that Scarff Ford did their due diligence and made sure the car was mechanically sound. It is not.

BEWARE of the service department. As a business owner with a few large trucks I thought taking a truck to this place was a good idea. Huge mistake!!! E350 Box Truck was brought in on Tuesday 10:00 AM for some minor service work. No call back on Wednesday or Thursday from Scarff. I called on Friday at 8:00 AM and spoke to Chris E. he still didn't have prices back to me and told me he would have them in 30 minutes. At 2:00 I called again and he still didn't have it priced out. That's correct they had my service truck out of service from Tuesday until Friday afternoon and did nothing. I tried to contact the Service manager Gordy and waited on hold for 9 minutes. I then tried to contact the General Manager Tom and waited on hold for 5 minutes. I did get a hold of the office manager Katrina and at least she was able to get some prices back to me. Yes, I told her we were picking up the truck and to do no work on it. With that being said I will NEVER bring a vehicle or purchase another vehicle from these people. If that doesn't turn you off, they gave me a laundry list of things that "needed" to be done at $3,428.96 plus tax. I called another mechanic and it can be done for around $500 The service department needs to work on their "service" One last insult, they charged me $112 for a "free" ? diagnostic. Sorry, this system requires me to give them at least 1 star, they don't even deserve that. RUN AWAY FROM THESE PEOPLE FAST.

Thank you Auburn Scarff Ford for helping my daughter after she had bought a car with Velocity that had blown in motor in less that five days of her purchasing the car. We received fair and friendly service from your sales staff.