My husband and I purchased our hot tub and worked with Denise. She was very informative and helped us pick out the perfect hot tub for our family. After our tub arrived, we went into the Natick store and worked with Lais. She was also very informative and gave us everything we needed to take care of our tub. With were very happy with the experiences we received at both stores. Denise and Lais are very knowledgable and take the time to explain everything. We will recommend both stores to anyone we know interested in owning a new hot tub. Bob and Lisa Oros