Was disappointed to see the owner confront an employee in front of customers and clients regarding something she did not agree with. A business owner should NEVER do this. Take your coworker to the office to discuss later. ... not in front of clients! Also decorations are dated. Baskets with stuffed animals all over, artificial flowers cheap looking, much clutter over shampoo area, overall not clean and neat or organized. I had never seen "threading" before but it seems kind of gross that the threader places the thread in her mouth. Is that the way it is done? Overall. .... not impressed.