Very disappointed with their service. They didn't have a book I was looking for, so I had to order it through them (at the store). They ordered the wrong edition. I called them when I caught this mistake to cancel the order and get the right edition of the book. They told me on the phone that the first order was canceled and a new order (with the right edition) was placed. By the way, for some mysterious reason they couldn't ship the book at the store, so they charged me for shipping! I got an email with my order and realized they had charged me tax on the shipping, not just the book. Called again and a very rude manager told me that it was right because B&N had a presence in NC. Yes, sales tax is for goods, but not for services, and shipping IS a service. He just repeated the same thing, like a broken record, with a tone of disdain. Then I received both books!!! What happened to canceling the 1st order? Now I have to take it back, and of course, they won't refund the shipping charge

Knowledgable staff books always in stock