*This review is for the customer service of the owner/staff there and a recent incident I encountered. I have used their services for shoe repairs many times over the past couple of years. The way they deal with their customers is unprofessional. Beware of shady businesses that coerce you to pay in cash instead of credit card. This experience is not worth coming back! I recently came in to drop off a pair of heels for repair. Since the cost was only $12, Naomi the staffperson there, stopped me from paying with a credit card and asked me to pay with cash. I obliged and handed her a $20 bill. In my wallet, I only had large bills ($10 or higher). After walking out of the shop, I realized that I only had $2 in change instead. I was shortchanged by $6. She was adamant that her register was correct & dismissed my claim stating dishonesty, etc. Very poor attitude and response. A dishonest business!

Excellent workmanship on repairs. Made a new strap for my handbag and it was great. I refer everyone to this shop. Great customer service!

I would never go to another leather/handbag/luggage shoe repair shop again - Best Foot Forward is absolutely the Best!! The service is excellent, a very good value (pricing is always fair) and they do it all with a very pleasant style. You actually feel like you are a treasured customer here. My highest recommendation!