We had the worst experience with this company at the time we needed them the most. We had a house fire and Specialty Restoration handled all of our personal contents. Everything in our home had heavy smoke damage from soot, and was taken to be professionally cleaned and returned to us. Not one thing returned had been cleaned, there was no more than 2 items per box, yet I was charged a per box rate...totaling $25,000. $25,000 dollars we paid these people and not one thing was returned to us clean, some things returned damaged, and some things not returned at all. Beware