Extremely rude and disrespectful Management. After requesting a menu substitution was informed that you may not substitute fries despite being willing to pay difference in cost. After calling this location the shift supervisor stated that the employee was new and that he had corrected her after overhearing the order. The supervisor witnessed a problem yet did nothing to rectify the situation! After calling corporate about this issue, the franchise owner? called and was very rude, unapologetic and simply said that we were wrong and that the menu does not state you may make substitutions.