We hired this company to upgrade our home for a disabled family member. They told us the price and we agreed. We wanted a functional elevator, and to have the work done well. The elevator they installed has yet to go 2 months without a malfunction. They take HOURS to return your call on a weekend, and are very sloppy about informing you when the repair man will show up (which may not be the same day). In addition, the work was sloppy. Getting this company adhere to their contract, fix their mistakes and repair the things they damaged was nearly impossible. Nearly a year after they started the project they still had not finished the punchlist so we gave up. I still don't know if the intermittent lurches and rattles that the elevator makes are normal