Very friendly to work with but I was disappointed in the wood that was delivered. During the telephone conversation/ordering the question was asked more than once if the wood was seasoned and dry enough to burn for that winter and I was assured that it was. However the wood still had a high moisture content and was difficult to burn. If I decide to buy from Kelks in the future I would purchase the wood in the spring so I'd know it would be seasoned and ready to burn.