Got my military suits and shirts back quickly, with all stains removed perfectly, ironed perfectly in military style. They were kind enough to find my lost cufflinks for shirts in a separate bag. The service was impressive and reliable and fast.

So disappointed. I had 2 pair of jeans altered/repaired. They failed to match the thread, left a hole still open, and stitched a hem with thin, crooked, and already coming loose thread. I expressed my concerns and they offered to do it again. They closed the hole but again did not match the thread anywhere and the hem was still crooked.



I also had a leather purse cleaned. Again I was not satisfied with the results (black grime was still clearly visible) and again they offered to try again. After the 2nd attempt it did not look any better. I spoke to the owner on the phone and expressed that I did not feel the level of cleanliness warranted paying the full price that they had originally quoted. I offered to pay 3/4 of the price but was told NO. He told me that they charge much less than other places who would "send it out to a leather specialist". This comment caused me to question whether or not HE was a leather specialist. He blubberingly said he was but I intend to look up the legalities of that little slip of the tongue.



I was told that if I took the purse without paying full price I would be stealing and they would call the police. I was also called a "baby" by the girl working there, who also said "we can't satisfy every customer" with an I-don't-care attitude. I did not know my rights at the time and would have actually called the police myself but I had my two toddlers with me and just couldn't put them through that. I understand that there are sometimes limits to what they can do, but most business owners would offer a discount, offer store credit or at the very least apologize.



After posting this encounter on our neighborhood facebook page, I discovered that a few of my neighbors have had very similar experiences. They lost one woman's skirt and even though she had the receipt/ticket as proof, they called her a liar and refused to do anything for her. Another woman's childhood teddy bear was ruined by Wiselook. They also called her a liar and threatened to call the police if she didn't pay for the service.



This is NOT how a business should be run!!