Don't waste your time with this place if you want great customer service. First of all, there's no direct line to the store. The listed number is to Sandy's (the owner) cell and he often doesn't answer and his mailbox is full. I finally got through today to ask Steve a question about submitting coins to PCGS (He had volunteered some information about it a few months back and I was calling back to confirm what he'd said). Sandy's response was "I'm not paying Steve a salary to help you with your PCGS submission" and hung up on me. I've purchased several items from them before so it's not like I was trying to get something free out of them, not to mention I was simply going to ask Steve to repeat the information he'd provided to me previously.

Great service, extremely knowledgeable and very fair prices on buying or selling.