I had a cat that had a Urinary Tract Infection, at the time we didn't know what wa wrong with him. We called them after hours and they told us to bring him on in. Our vet was Dr. Kitz, she was very gentle with the animals, and she was very helpful in answering our questions. The cost for the quality of service that we got was excellent. Dr. Kitz even came out and greeted us in the lobby and took our cat back with her. But overall I am VERY pleased with them.