I gave one star based on an experience I just had with operator number 9 who was so rude. I called before 5 knowing that the office closes at 5. And the operator was like mum u need to call before 4:30. I was like oh sorry I need to change the time I have here that says 5. She was like no mum I didn't say that but the office is close now I said ok tomorrow I will call agin but I am not here before 4:30. She is like u have to call before 4:30 buy now. And refused to give her name. I thought they call it customer service, they should call it customer humiliation Or something like that. Also I just moved here they told me the apt will be really clean. But It wasn't even vaccummed. The carpet was wet and still dirty. I am still finding dog and human hair everywhere although I ve been told no dog lived in this unit.