I felt forced to give this place even 1 star.... I called them earlier today and had the most rude customer service that I believe I've ever had in my life! I simply asked if I could get an estimate on APPROXIMATELY how much it would cost to have a hard drive replaced in my laptop. The man did not bother to ask me what kind of laptop I had to see if he could help me at all. He literally laughed at me while on the phone and told me exactly how ridiculous my question was and that it was impossible to answer. He even continued to tell me my question was similar to asking someone the price of a car that I do not know the model or mileage to. How ridiculous. I live about 1 minute away from this place, and I will be sending my laptop to a repair shop 1 and a half hrs away because they answered every question that I had in a very professional manner. I was caught off-guard or else I would have gave this man an ear-full! and my husband is fit to be tied lol. I have been in business for myself, and I know for a fact, this is NO way to conduct business. Highly disappointed!