We bought a new construction home built by Better Built Homes in May of 2017 and had a one-year warranty for them to repair defects as defined in their warranty. We had them finish a basement for an extra10k. A couple of weeks after moving in, water was leaking from the 1st floor ceiling from a cracked toiled flange they put in on the 2nd floor- they repaired. We had water leaking into our basement for several months a few months after we closed creating a huge mess and it took them digging up the backyard twice and resealing the bulkhead before the leaking stopped. Our bathroom pipes froze several times and it took them several weeks to correct the issue. We have a tile shower stall and BBH had a tiler install without waterproofing and shoddy construction which resulted in water leaking into the 1st floor for several weeks. They blamed our daughter 1st saying she likely spilled water on the floor. It took almost five months to get this issue corrected with our bathroom tore apart and out 1st floor business office with a massive hole in the ceiling. We had our buried propane tank valves fill with water due to it being buried too deep by BBH- they told us we’d have to pay to have it dug up and repositioned. After fighting with the propane company, they decided to do it at their cost. We had a home inspection done when we 1st bought the home and found multiple issues found that we had to ask BBH to correct such as snap ties not removed, pit /hole in garage floor, missing flashing in rear deck, no seal around gas line, some door trim not painted, missing gutters, large rocks in loam, no caulking between splash blocks & walls, no insulation in soffit above front porch and soffit below fireplace not sealed. Some of the items noted by our home inspector BBH refused to correct stating "they were done according to code"- such as missing J-Channel missing around outside vents, bolts not fastened properly in deck, no firewall in ceiling in garage that's below bonus bedroom, no caulking between granite surfaces and splash blocks in most of the house, incorrect propane conversion of gas range, and rotten egg odor in water (we had to buy a water treatment system- BBH said they refused to buy- that the odor isn't a hazard, just a nuisance). The caulking of the splash blocks was done by the project manager and he made the issue worse since the caulking just dripped down the wall and is now a crusty mess. We had cracked flooring that had to be repaired, bubbled up carpet repaired and tile in the master bathroom that had to be replaced due to bulging. I'd give BBH a 1 except they did finally address most of the issues and most of the house was built in a quality manner- but the fight that we had to go through to get them to fix all of the numerous issue that went on for almost 15 months was almost unbearable. I would not recommend this builder. They don't consistently check their contractors work and we had many instances where they promised to repair items and were a no-show no-call.