Very professional and personalized. The atmosphere is warm and comfortable. I was treated like royalty. They pay attention to details like if you are too cool or too warm, and you are given a heat pack for your back at no extra cost to the massage. One of the therapists has done massage for 20 years!, very experienced! The treatment room is huge and beautifully decorated to match the Windsor Hotel. I was given a deep swedish style massage with deep tissue only where needed, It was the best massage I have ever received. I was soooooo relaxed. The table was heated too. It was so cozy. They really let you completely relax. They do all sorts of spa treatments too. Microdermabrasion too (I'm trying that out next) and at the end of your massage they give you a bottled water to helps work the "muscle trash" out of your tissues that causes soreness the day that follows a massage. For the first time I drank the water and I was not sore at all the next day. I highly recommend this place. 5 star!