I've been going to this salon for about a year after a friend convinced me to change salons and have been very pleased with the quality of their work. There's been one pedicure where I thought they were a little "rough" when they were doing the cuticles.The down side is that, when it's slow, I've seen employees (or family?) lounging on the guest sofa at the shop's entrance. It doesn't bother me but it is less than professional.