To begin with, several years ago I took my son to PI for senior pictures & was very satisfied. Now, just recently I had a bad situation turn to good with PI. I took my 4 yr old g-son to take pictures. The disc that came with the package was blank. I returned the disc to get a replacement. During the second burn somehow my pictures got "lost on the computer" & could not be found. Most were finally recovered. For this inconvenience (not only mine but theirs, really) they printed out extra pictures for no charge to me, and invited me to return with my g-son on another day to re-shoot some of the photo session free of charge. When the shoot was done I was able to choose several poses to be printed plus get a disc of all pictures taken that day, free of charge. I believe this store's employees were professional, very accommodating and truly went beyond what I was expecting in the way of making things right. I have told others my story & I definitely will be returning to PI in the future.