Recently had a paint problem with another brand of paint. When I went to the other store to find a solution, the people there were not very educated on paint problems. When I visited the SW store, I had talked with a part time worker who refered me to the store manager. He has been in the paint business for years and it shows. Literature in store with pictures to diagnose problems and find the right products for a solution. I was impressed with the quality of the products. I think consumer reports has some explaining to do? By far the easiest paint I ever applied, and the manager was right- invest in a quality applicator. The cheap brushes are fine but there is an advantage to quality products. The best use of time!!!