I brought my 9 year old step daughter in because her mother fried her hair with at-home dye jobs and it turned orange. She was terrified to get it cut & re-dyed, but Patti did an excellent job, not only with her patience, but on her hair itself. It looked beautiful, and my step daughter could not stop touching her hair the whole way home, commenting about how soft & beautiful it was. Great job. Only reason it didn't get 5 stars is it cost me 150 bucks...but it was well worth it!