If there was anything lower than "Poor-Fair" that's what I would use. I went in to the store and had a good enough purchasing experience (of course because they were getting over $1,500 of MY money), but then they botched the delivery and blamed it on ME! The lady who helped me when purchasing was nice enough, but when it came time for them to arrange delivery of my purchase no one ever called me to set it up. I called them a few days after purchase and was told "someone will get in touch with you." Well, it never happened and as a result they sent some poor delivery guy to my house when I wasn't even home! Sears doesn't even delivery a fridge without calling you ahead of time to set up delivery!!! When I went by the store to try to resolve the situation the manager asked me if I had missed their calls or had given them the wrong number!!! They clearly had my correct number since it was printed on the invoice, and I had called THEM all week long! Really guys?