sadly I was informed of the death of a very close family member late one night three weeks ago. they had lived in the area where this business is located and I was told to contact Crosby funeral home the next morning because they had been doing this a long time and could answer any questions and help guide me thru the process. since this was a first for me I felt reassured but still didn't sleep. I dutifully waited til I thought they were open and rang the number... from everyone I had talked to throughout the nite i had gathered together some questions i knew to ask and had an idea of what to expect. from that moment to this i will say that nothing has gone the way i expected. starting with the phone call.the person who answered sounded bored and a little snappy. i don't have anything to compare it to so i still cannot say the experience with Crosby was a typical representation. but if that is how the service is provided i found it severely lacking in comfort, or empathy. it was sad