If you are talking about the staff and the facility, I would give ALL of them an A+ all day, everyday. If we are address the owner, she would be about a -26. Absolute, arrogant jerk that has one concern: YOUR MONEY, PERIOD. We used to take our child out over the holidays to save money however, she changed the rule that your child has to be out multiple months, otherwise you will be charged. Then, my daughter's graduation was coming up but the time was at 11am during the week, not convenient for a working parent. After being confronted by several displeased parents she decided to cancel the entire event as well as to keep the parents from attending an event in August. Like an angry child on the playground; her way or no way.