My first time at this salon, I came in for feather extensions. I had called ahead of time and was told they were $10 per extension and then when I went in they were now $15 and even after telling them that I was told a different amount, they would not honor it. They were out of alot of colors and had only a few colors to chose from. I asked what colors would look best and how many I should get and where I should have them placed in my hair etc and was given no help and was just told "its all up to personal preference". I wanted black and white and the only black and white they had were black down the middle and white down the sides. I have brown hair and blonde highlights so they just blend in with my hair and simply look a piece of straw or a dirty piece of hair. 2 of the them fell out within 48 hours of placement. I went back in to have them replaced and told them I was unsatisfied with the feathers and thought they werent able to be seen and blend in with my hair and asked if I could trade them for a different colored feather. I was told no, but could have them at a discounted price ($10). So I ended up paying $60 total and am still not happy with the colors and placement. Yet again, they suggested a color that not only blends in with my hair and cant be seen but it is also so short that it hides beneath my hair. And the feathers that I originally paid for only 2 days ago are not even in my hair anymore because they don't look good and I am no longer using them. Thats why I asked for a refund or exchange, but was told no. Talk about "assuring the customer is happy". Total waste of money..I would not suggest going to this salon and will not be returning myself.