I purchased Christmas gifts at the end of October. I asked then if it would be an issue to exchange if need be and was assured it would not be a problem to exchange. After Christmas, it was a different story! I wanted to exchange an unopened still sealed in the box eye color and was told it could not be done! I will not trust this store ever again! I am a platinum member of Ulta with the majority of my purchases done at this store. It's sad when you call customer service and they ask if there is another store in my area that I could return it to. Speaks volumes! I will not be spending my money with them anymore!