Although old and in need of paint, this hotel is clean and good value for money! The customer service is the BEST I have ever had, even from a 5* hotel. The sales manager and staff went out of their way to accommodate us and WE were very demanding. They took care of us with friendliness and efficiency. We unfortunately left them with some issues which they handled for us with the utmost graciousness. (I would have lost patience with my group). They really took great care of us and our needs. I would go back to this hotel in a heartbeat and I highly recommend it. It is not luxurious, but then we didn't pay for luxury, we paid for a clean, practical hotel and we got that, plus five star customer service. The best customer service I have ever experienced from any hotel, and I travel extensively, world wide. The hotel is in need of a face-lift, so support this hotel so they can do the necessary. They are definitely worth it!!!

The Plaza is an older high rise hotel. The staff are very accommodating. The rooms are clean and nice. Everything you need is there..iron, ironing board, blow dryer, fridge, microwave, coffee pot. I sleep very well always. Comfortable beds and pillows. The heavy curtains on the large glass sliding doors block the light well. There is a hot tub, swimming pool and ping pong table. It is easily accessible right off the freeway. I always stay there when I need to go to Albuquerque.